Business Suite CRM Features


  • Lead Generation

    Generating new Business through SMS or Email communications...

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  • Powerful Scheduler

    Schedule Periodic Internal Meetings, Reminders and activities to maintain....

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  • Document Management

    Collaborative platform of Business suite extends powers to users to upload scanned documents..

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  • Task Management

    Managing day to day activities for Accounts, Sales.....

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  • Extensive Reporting

    Business suites extends extensive reporting.User has facility to export...

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  • Workflow Management

    Sapphire’s Business Suite – is a software that provides system to setup ..

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  • Back Office Tools

    Business Suite CRM equipped with powerful backoffice tools.information captured through contact management helps in managing back office processes.

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  • TIMESHEET MANAGEMENT

  • Ticket Management

    Ticket Management is very important feature of CRM. Client can raise....

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  • Email / SMS / Voice Gateway

    Business Suite’s powerful Email / SMS Gateway allows client to send emails/sms...

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  • Mobile Client

    Business suite can be integrated with Android based client..

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  • Free Software Support

    Business suite is available on ownership and Saas models...

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  • Data Migration

    Business Suite has power to migrate data from existing legacy system....


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  • Dashboards

    Stunning dashboards, calendars, Pie Charts, Bar Charts...

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  • Sales Forecasting

    Business Suite CRM has state of art Sales Forecasting.

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  • Google Maps

    Business suite has smart interface connecting with Google maps.

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  • API / Interface

    Business suite allows third party integrations through API...

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  • Dynamic Portals

    Portals can be generated on demand and can be configured.....

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  • Multi-lingual Support

    Business suite has inbuilt feature for Unicode.....


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    Industry we serve

  • Real Estate Management

    Real Estate Suite, provides business solutions to builders, developers, brokers and real estate development companies, allowing them to leverage their business with Information Technology.

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  • Travel Management

    Travel Suite provides business solutions to Travel Agents, Passports-VISA service Providers, Time Share based Holiday Package offering companies, allowing them to leverage their business with IT.

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  • Finance Suite CRM

    Finance Suite, provides business solutions to Stock Brokers, Investment Advisors, CA firms, Practitioners and Asset Management Companies, allowing them to leverage their business with Information Technology.

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  • Liquor Suite CRM

    Liquor Suite CRM, provides simple integration with existing POS. In built schedulers keep an eye on POS and powerful middle layer builds database cubes.

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  • Engineering Suite CRM

    Manufacturing Suite, provides business solutions for Manufacturing companies like Engineering, Pharmaceuticals, Plastic, Machinery, Tools and related companies, allowing them to leverage their business with IT.

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  • FMCG / Retail CRM

    For any FMCG and retail market, with well established dealer/distribution networks, cheap operating costs, easy availability of goods and the presence across the entire value chain are key factors for sustainable business model.

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Enterprise Mobility

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Business Suite - CRM at Glance :

  • User Management – login id, password, My page, My Questions, My Repository, My History and much more.

  • Admin Management – Multi level security and access control to Super admin, Admin & employees.

  • Reminders, Alerts and Validations

  • Instant Query and exhaustive reports

  • Pending tickets list

  • VIP Customers list

  • Responded Tickets

  • High Priority

  • Active Tickets

  • Qualified Tickets

  • Followup Tickets

  • Employees Log details gives information on their work done each day in hours.

  • Automatic Email intimations and confirmations at every stage of job.

  • Complete trailing of transactions and deals with tickets.

User Management Module :

  • Login password

  • My Landing page

  • My Questions

  • My Repository

  • Responded Tickets thread

  • My History and much more

Admin Management Module :

  • Multi level security and access control to Super admin

  • Admin & Employees

  • Priority management

  • Category Management

  • And many more

Staff Management Module :

  • Active Tickets

  • Follow-up Tickets

  • Qualified Tickets

  • Responded Tickets thread

  • Pending tickets list / Overdue Ticket List

  • Reminders, Alerts and Validations

  • Instant Query / Search and basic reports

Field Users

  • Raise ticket

  • View Own Ticket History

  • Change his /her Details

Staff

  • Respond to Team Ticket

  • Forward Ticket

Staff

  • Respond to ALL Ticket

  • Forward Ticket

  • Audit log

  • Search with Keywords

Field Force Forum Repository

Salient Features :
  • Due and Over Due tickets segregated by system automatically

  • Dynamic Category, Priority, Source, etc.

  • Groups or Teams have restricted access to centralized data

  • Priority can be monitored by admin by defining hours control

  • Dynamic and based on SOA model

  • Powerful Search - through keywords, subject, priority, status, combinations of Check boxes etc.

  • Unique Admin control centre contains : Company, Department, User management, etc.

Business Suite - CRM - Unique Features

Analytics Contact Upload External Document Management
Anniversary Reminders Collection Management Event Notifications
Activity Rules Custom Fields Follow-up Reminders
Automatic Stage Workflow Contact Uniqueness Google Maps integration
Birthday Reminders Login - IP address Capture Group Calendar
Calendar Contact Star Rating IP-PBX Integration
Charts Contact Source wise Grouping HTML  Editor
Click-to-send SMS Contact Category wise Grouping Multiple themes for UI
Click-to-send E-mail Dashboards User Roles Classifications
Contact Management Document Attachment User Roles and Mapping

View Business Suites CRM

Travel Business Suite CRM

Travel Business Suite CRM provides business solutions to Travel Agents, Booking agents, Passports-VISA service Providers, Time Share based Holiday Package offering companies, allowing them to leverage their business with Information Technology. Simple and easy deployable Web based software provides all the features to securely manage data and functionality to access the right information at the right time.

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Real Estate Business Suite CRM

Real Estate Business Suite CRM, provides business solutions to builders, developers, brokers and real estate development companies, allowing them to leverage their business with Information Technology. Simple and easy deployable Web based software provides all the features to securely manage data and functionality to access the right information at the right time. Business Suite's solutions help in reducing capital and operational costs with higher performance utilization.

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Business Suite CRM

This application is boon for people finding difficulties in managing their incoming enquiries from various sources and their replies to them. Enquires are the source of growing business in any areas of life. Be it a small business or a large enterprise. Research shows that there is a huge market / need for such application which can manage the business enquires and handle them effectively.

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Ticketing System

This application is boon for people finding difficulties in managing their incoming enquiries from various sources and their replies to them. Enquires are the source of growing business in any areas of life. Be it a small business or a large enterprise. Research shows that there is a huge market / need for such application which can manage the business enquires and handle them effectively.

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Finance Business Suite CRM

Finance Business Suite CRM, provides business solutions to Stock Brokers, Investment Advisors, Chartered Accountant firms, Practitioners, Wealth Management advisors, LIC/GIC Practitioners and Asset Management Companies, allowing them to leverage their business with Information Technology. Simple and easy deployable Web based software provides all the features to securely manage data and functionality to access the right information at the right time.

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